Privacy Policy

Last updated: 2026-07-22

This Privacy Policy establishes the terms in which Tryolabs uses and protects the information that is provided by its users when using its website and completing forms. This company is committed to the security of its users' data. When we ask you to complete the fields of personal information with which you can be identified, we do so by ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated so we encourage you to review it to ensure that you agree with such changes.

This policy is intended to comply with Uruguayan Law No. 18,331 on the Protection of Personal Data ("Ley de Protección de Datos Personales"), Decree No. 414/009, and Decree No. 64/020, as well as any applicable regulations of the Personal Data Regulatory and Control Unit (Unidad Reguladora y de Control de Datos Personales, "URCDP").

Data Controller

The controller responsible for the processing of your personal data ("data controller") is:

• Company name: Tryolabs S.A.
• Registered address: Rambla Mahatma Ghandi 655-701 / Montevideo-Uruguay.
• Tax ID / RUT: 216591530014
• Contact email for privacy matters: privacy@tryolabs.com

If you have any questions about how your data is processed, or wish to exercise any of the rights described below, you may contact us using the details above.

Use of Data Collected

Our website uses the information in order to provide the best possible service. Particularly to keep a record of users, orders if applicable, and improve our products and services. Emails may be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit; these emails will be sent to the address you provide and may be canceled at any time. Tryolabs is highly committed to fulfilling the commitment to keep your information safe.

We only process personal data for the purposes described in this policy, on the basis of your consent, the performance of a contract, or any other legal grounds permitted by law, in line with the principles of legality, purpose limitation, and proportionality established by Law No. 18,331.

Your Personal Data Rights

Under Law No. 18,331, you have the following rights regarding your personal data, which you may exercise at any time free of charge by contacting us at privacy@tryolabs.com:

• Right to be informed: to know that your data is being processed, by whom, and for what purpose.
• Right of access: to obtain confirmation of whether we hold data about you and to receive a copy of it.
• Right of rectification: to request correction of inaccurate or outdated personal data.
• Right of erasure / cancellation: to request deletion of your data when it is no longer necessary, excessive, or unlawfully processed.
• Right to object: to oppose the processing of your data, or to challenge decisions based solely on automated processing that significantly affect you.
• Right to data portability: to request your data in a structured, commonly used format, where technically feasible.

We will respond to any such request within the timeframes established by Law No. 18,331 and its regulations. If you believe your rights have not been adequately addressed, you may file a complaint with the URCDP (Unidad Reguladora y de Control de Datos Personales – https://www.gub.uy/unidad-reguladora-control-datos-personales/).

International Data Transfers

In some cases, your personal data may be transferred to, stored in, or processed by service providers located outside Uruguay (for example, cloud hosting or analytics providers).

Where such international transfers occur, we ensure that they take place only:

• to countries or organizations recognized as providing an adequate level of data protection under the standards of Law No. 18,331 and applicable international or regional law; or
• under contractual safeguards (such as standard data protection clauses) that guarantee an adequate level of protection equivalent to that required under Uruguayan law; or
• with your explicit consent, where required.

We do not transfer personal data internationally for purposes incompatible with those described in this policy. If you would like more information about a specific transfer of your data, including the destination country and safeguards applied, you may contact us at privacy@tryolabs.com.

Cookies

A cookie refers to a file that is sent in order to request permission to be stored on your computer; by accepting this file is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits. Another function that cookies have is that with them the web pages can recognize you individually and therefore provide you with the best personalized service.

Our website uses cookies to identify the pages that are visited and their frequency. Specifically, we use the following categories of cookies: strictly necessary cookies, which are required for basic site functionality (such as security and load balancing) and cannot be disabled; analytics/statistical cookies, which measure traffic and usage patterns (for example, Google Analytics or similar) to improve our content; functional cookies, which remember your preferences (such as language) to personalize your experience; and third-party/advertising cookies, which are set by third-party services embedded in our site (for example, social media widgets or marketing tools). All of these categories, other than the strictly necessary cookies, can be disabled from your browser settings.

This information is used only for statistical analysis and improving the service; where applicable, it is anonymized or deleted after the retention period described below. You can delete or block cookies at any time from your browser settings. Cookies do not give access to information from your computer or from you, unless you want it and provide it directly.

Most browsers automatically accept cookies because it serves to have a better web service. You can also change your computer settings to decline cookies. If they are declined, you may not be able to use some of our services. Where required by applicable regulation, we will request your consent before setting non-essential cookies through a cookie banner or similar mechanism on first visit.

Links to Third Parties

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we will no longer have control over the site to which you are redirected and therefore we are not responsible for the terms of privacy or the protection of your data on those other third-party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

Data Security and Breach Notification

Tryolabs implements reasonable technical and organizational security measures to protect personal data against loss, unauthorized access, alteration, or destruction, in accordance with the security principle established by Law No. 18,331.

In the event of a security breach that affects the confidentiality, integrity, or availability of personal data under our control, Tryolabs will:

• Notify the URCDP within a maximum of 72 hours from the moment we become aware of the breach, in accordance with Decree No. 64/020; and
• Notify affected data subjects, in clear and simple language, without undue delay, when the breach is likely to result in a significant risk to their rights.

Such notifications will include, where possible, the nature of the breach, the categories and approximate number of data subjects and records affected, the likely consequences, and the measures taken or proposed to address it.

Control of Your Personal Information

At any time, you may restrict the collection or use of personal information that is provided to our website. Upon receipt of our newsletter or advertising you can unsubscribe and your contact will be deleted for future shipments. This company will not sell, assign, or distribute the personal information that is collected without your consent, unless required by a judge with a court order.

Tryolabs reserves the right to change the terms of this Privacy Policy at any time; material changes will be notified through this page or by other appropriate means, in compliance with applicable regulation.

Contact and Complaints

For any questions, requests, or complaints regarding the processing of your personal data, please contact us at privacy@tryolabs.com. You may also lodge a complaint directly with the Uruguayan data protection authority (www.gub.uy/unidad-reguladora-control-datos-personales).